• Improved the customer satisfaction rate by 3% by implementing new features and addressing customer needs.
• Reduced the time it takes to build courses by 7% through the enhancement of the quality assurance process.

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Identifying problem areas and opportunities using the opportunity solution tree

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Introduction of the following features

Side Navigation & Header

Carried out the Impact Assessment

Speed of building courses

When asked this question: On a scale of 1-5 how quickly were you able to build your course(s) using the new left-hand navigation? 77% of respondents selected ‘somewhat quickly’ to ‘very quickly’ as illustrated in the chart below:

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